Updated 02.01.2024

Working Hours

The service works non-stop, without weekends and breaks. You can ask a question at any time of the day, and you are guaranteed to get help.

Contacts

Open the official website, and scroll down the page. In the Information block, select the Contacts section. All options for contacting support staff are presented there.

1Win Customer Care Number

To call from a landline, there is a contact number 1Win – 8(800)301 77 89. It isn’t easy to get through at peak times.

Use another 1Win helpline number – 8(800)301 77 88 is intended for free calls from mobile and landline. It is better to call from the number linked to your account. It will simplify the identification of the person, which will speed up the solution of the issue on the part of the bookmaker.

When the bookmaker’s office 1Win phone is busy, you will have to hang on the line for a long time. We recommend using alternative communication channels.

Callback on the Site

Request a callback if you are unwilling or unable to describe the problem in detail in an email. Register a request, name the topic and leave a number to call. A freed-up service operator will dial you as soon as possible.

1Win Email

The most popular channel for contacting the support of the bookmaker’s office is the 1Win support email. There are several e-mail addresses for getting the support staff at the bookmaker’s office. You can write a letter to the email support@1win.xyz – the primary email. Here general questions are considered – the appeal is redirected to the competent department. The main advantage is that the specialist’s answer remains in history.

Please note: Email operators periodically change. For up-to-date information, see the official website in the Contacts section.

Additional Mail

To improve the service and speed of processing applications, the operator provides additional addresses:

• security@1win.xyz – account security service: loss of credentials, profile blocked, verification required;
• business@1win.xyz – for partners for ground points service;
• partner@1win.xyz – partner offers for advertising and cooperation.

When creating an email request, it is essential to consider the following:

• A succinctly stated letter will speed up processing.
• Use the email address linked to your profile – support does not respond to emails from other addresses.
• Fill in all the fields offered in the request and attach screenshots or photos of official documents.
• Do not send several identical requests, and do not conflict with operators.

Support Feedback Form

Calling 1Win on the phone number of the hotline support is only relevant for some situations. The feedback form will help when you need to leave, but you can save time. It is located in the Contacts section. Enter your name, email address, and state the problem. At the end, solve the captcha and click Send.

Specify the information concisely but precisely:

• bid number;
• date;
• event;
• outcome.

In this way, the technical support service will understand the situation more quickly and provide an answer.

Online Consultant – Live-chat

Social Networks

The bookmaker maintains open groups: Facebook, Telegram, and Instagram. The latter are created for different regions separately. Ask questions in your native language. The official forum on the website of the office is also available. For convenience, the discussions are distributed into subgroups by topic. Experienced bettors and support staff help solve questions – they browse through the threads and join the conversation if necessary.

• 1Win Telegram channel – @1Win;
• 1Win WhatsApp number – 8(800)301 77 89;
• Instagram – @1win_en;
• Facebook – @English1win;
• Twitter – @1winPro.

What Languages Does the Support Team Work in

The support operators communicate with customers in several languages, including English, German, and Spanish. The company operates in more than 50 countries worldwide, so players from Pakistan will find it easy to get help.

Response Waiting Time

Users have noted that the chat response comes within a few minutes. Waiting for an email response usually takes up to an hour. The waiting time on the phone line is affected by the contact centre’s workload. On average – 2-3 minutes.

Call or Write – What is Faster

The waiting time for feedback depends on the workload of operators. The bookmaker has enough staff to work in normal mode. However, you can only sometimes count on a prompt response at peak times. If the phone is busy for too long, there is always an opportunity to use other communication channels.

Usually, hotline and live chats work faster. The average waiting time for each of them is up to 1 minute. Remember that in the evening and on weekends, the load on the phone line increases many times. You will be able to get an answer faster in live chat.